Find answers to common questions about our products and services.
We offer a 30-day return policy for all unused items in their original packaging. Please contact our customer service team to initiate a return.
We accept major credit/debit cards including Visa, MasterCard, American Express, as well as PayPal, Google Pay (GPay), Apple Pay, and other secure payment options available at checkout.
We carefully select each product from trusted global sources, ensuring quality, safety, and durability for your furry friend.
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Shipping times vary by region and generally take 3–14 days, depending on the shipping option you choose. During high-demand seasons, processing may take an additional 1–2 business days.
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